Shipping & Delivery Policy

Last updated: September 29, 2026

This policy explains where we ship, how long delivery takes and what to do if something goes wrong along the way.

Where We Ship

We currently ship to customers in the United States and Canada. Available shipping options for your address are shown at checkout.

Processing Time

Orders are processed on business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed on the next business day. You'll receive an order confirmation by email right after checkout.

Delivery Time

Estimated delivery is 7–10 days. We work directly with a farmer and factory in Sri Lanka, where the freshest possible Ceylon cinnamon is processed into our softgels. This can mean a slightly longer shipping time than some stores, but it's what allows us to guarantee the quality of every bag.

Delivery times are estimates and can occasionally be affected by carrier delays, customs processing, severe weather or peak seasons.

Shipping Costs

• Shipping rates are calculated and shown at checkout before you pay.
• Free shipping is included with the Buy 3 Get 2 FREE bundle.

Order Tracking

As soon as your order ships, we'll email you a tracking number. You can follow your package on our Track Your Order page. Please allow 24–48 hours for the first tracking update to appear.

Customs, Duties and Taxes

Depending on your location, import duties or taxes may apply. Where possible, these are calculated and displayed at checkout. Any charges that are collected by the carrier or customs at the time of delivery are the responsibility of the recipient.

Subscription Shipments

Subscription refills ship automatically every 30 days. You'll receive a tracking number for every shipment, and you can pause or cancel your subscription at any time before your next billing date.

Incorrect Address

Please double-check your shipping address at checkout. If you notice a mistake, contact us as soon as possible. We can update the address as long as the order hasn't shipped yet. We're not responsible for orders delivered to an incorrect address provided at checkout.

Lost, Delayed or Damaged Packages

• No update for a while? International packages often go a few days without a new scan. If your tracking hasn't updated for more than 7 days, contact us and we'll check with the carrier.
• Marked as delivered but not received? Please check with neighbours and your local post office first, then contact us within 7 days of the delivery date.
• Damaged on arrival? Contact us within 14 days with your order number and a photo. We'll send a replacement or issue a refund. See our Return Policy.

Contact Us

Questions about shipping? Reach out through our contact page.