Return Policy

Last updated: September 29, 2026

We want you to feel confident trying Vitaela. That's why every order is backed by our 90-Day Money-Back Guarantee. This policy explains how refunds, returns and cancellations work.

Our 90-Day Money-Back Guarantee

Take Vitaela daily for up to 90 days. If you're not satisfied for any reason, contact us within 90 days of the delivery date of your order and we'll refund the purchase price of the product.

• The guarantee applies to purchases made directly from our website.
• Opened bags do not need to be returned. If you have unopened bags left, we may ask you to send them back in their original condition before the refund for those bags is issued.
• Original shipping costs are non-refundable, unless your order arrived damaged or incorrect.
• For subscriptions, the guarantee applies to each shipment within 90 days of its delivery date.

How to Request a Refund

1. Contact us through our contact page.
2. Include your order number and the email address used for your order. Telling us briefly why Vitaela wasn't right for you helps us improve, but it's never required.
3. We'll confirm your request and, if needed, send you return instructions for unopened bags.

Once your refund is approved, it's issued to your original payment method. Depending on your bank or card provider, it can take 5–10 business days before the amount appears on your statement.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us within 14 days of delivery and include your order number and a photo of the product and packaging. We'll send you a replacement or issue a full refund, including shipping costs, at no extra cost to you.

Order Cancellations

Changed your mind? You can cancel your order free of charge as long as it hasn't shipped yet. Contact us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but it's still covered by our 90-Day Money-Back Guarantee.

Subscriptions

You can pause or cancel your subscription at any time before your next billing date, with no cancellation fees. A cancellation applies to future shipments; shipments that have already been processed are covered by the guarantee above.

Returns Address

Please don't send any products back without contacting us first. Returns sent without prior approval can't be processed. We'll give you the correct return address and instructions when needed.

Your Statutory Rights

This policy doesn't limit any rights you may have under the consumer protection laws that apply in your country, state or province.

Contact Us

Questions about a refund or return? Reach out through our contact page and we'll be happy to help.