Payment Policy

Last updated: September 29, 2026

We want checkout to be simple and secure. This policy explains how payments, pricing and subscription billing work at Vitaela.

Accepted Payment Methods

The payment methods available for your order are shown at checkout. Depending on your location and device, these may include major credit and debit cards (such as Visa, Mastercard and American Express), PayPal, Shop Pay, Apple Pay and Google Pay.

Currency

Prices are shown in U.S. dollars (USD) for customers in the United States and in Canadian dollars (CAD) for customers in Canada. If your card is issued in a different currency, your bank may apply its own exchange rate or fees.

Secure Payments

All payments are processed through Shopify's secure checkout and its certified payment partners. Your payment details are encrypted and handled directly by the payment provider. We never see or store your full card number.

When You're Charged

• One-time purchases are charged when you place your order.
• Subscriptions are charged when you place your first order and then automatically every 30 days, at the subscription price shown at checkout, until you pause or cancel.

Managing Your Subscription

You can pause or cancel your subscription at any time before your next billing date, without any cancellation fees. Just contact us through our contact page with your order number. If we ever change the price of your subscription, we'll let you know in advance by email.

Taxes

Applicable sales taxes are calculated at checkout based on your shipping address. For information about possible import duties, please see our Shipping & Delivery Policy.

Declined or Failed Payments

If a payment is declined, please check your payment details or try another payment method. For subscriptions, we'll notify you by email if a renewal payment fails. Your next shipment is sent once the payment has been completed.

Order Verification

To protect you and our store, some orders are reviewed for security. In rare cases we may contact you to verify your order, or cancel and fully refund an order that can't be verified.

Pricing Errors

We do our best to make sure all prices on our website are correct. If an order was placed at an obviously incorrect price, we'll contact you before shipping and give you the choice to continue at the correct price or cancel with a full refund.

Refunds

Approved refunds are issued to your original payment method. See our Return Policy for more information about our 90-Day Money-Back Guarantee.

Contact Us

Questions about a payment? Reach out through our contact page.